Communication with the patient
Any patient who feels that he or she has been injured while receiving treatment is entitled to be taken seriously irrespective of whether you view the situation differently. Therefore:
1. Inform patients about their right to apply for compensation.
2. Avoid creating excessively high expectations.
3. Leave the compensation issue to us.
When the patient has applied to NPE for compensation, the relevant treatment provider will be asked to comment. The provider will be given further opportunity to comment on any expert medical opinion submitted.